Shipping policy
Last Updated: September 13, 2026
Thank you for shopping with ThinkBrewer. We are committed to processing and delivering your order as efficiently as possible. Please review the information below regarding order processing, shipping, delivery, and related matters.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During holidays, promotional periods, product launches, or periods of high order volume, processing times may take longer than usual.
Once your order has been shipped, you will receive a confirmation email containing available tracking information.
Shipping Rates
Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.
From time to time, ThinkBrewer may offer free or promotional shipping. Any applicable conditions will be displayed on our website or during checkout.
Estimated Delivery Times
Estimated delivery times may vary depending on your location, the shipping method selected, carrier availability, and other circumstances.
Estimated shipping times are generally:
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United States: approximately 3–10 business days after processing.
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International Orders: approximately 7–20 business days after processing.
These delivery periods are estimates only and are not guaranteed.
Delivery may be affected by carrier delays, severe weather, customs processing, holidays, supply-chain disruptions, or other circumstances outside ThinkBrewer's reasonable control.
Order Tracking
If tracking information is available for your shipment, it will be sent to the email address provided during checkout.
Please allow some time after receiving your tracking number for the shipping carrier's system to update.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible at mengzhao87@icloud.com.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
ThinkBrewer is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Delayed, or Missing Packages
Shipping carriers may occasionally experience delays that are outside our control.
If your tracking information shows that your package is still in transit, we recommend allowing additional time for delivery.
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us at mengzhao87@icloud.com with your order number.
We will review the available tracking information and assist you with the next appropriate steps.
Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please:
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Check around your delivery location.
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Ask household members or neighbors whether they accepted the package.
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Check with your building management, reception desk, or mailroom if applicable.
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Contact the shipping carrier for additional delivery information.
If you are still unable to locate the package, contact us at mengzhao87@icloud.com.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
Include your order number and clear photographs of:
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The damaged product
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The shipping packaging
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The shipping label
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Any visible damage to the parcel
We will review the issue and determine the appropriate resolution in accordance with our Refund Policy.
International Shipping
Where international shipping is available, customers are responsible for ensuring that products ordered from ThinkBrewer may legally be imported into their destination country.
International shipments may be subject to customs duties, import taxes, brokerage charges, or other government fees.
Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge.
ThinkBrewer does not control customs processing times or fees imposed by local authorities.
Customs Delays
International orders may occasionally be delayed by customs authorities.
Such delays are outside our control and may result in delivery taking longer than the estimated timeframe.
Customers are responsible for providing any information requested by customs authorities or shipping carriers when necessary to complete delivery.
Returned or Undeliverable Packages
Packages may be returned to us because of:
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An incorrect or incomplete shipping address
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Failure to collect the package
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Repeated unsuccessful delivery attempts
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Refusal of delivery
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Customs-related issues
If an order is returned to us, please contact us to discuss the available options.
Additional shipping charges may apply if the customer requests that the order be shipped again.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at mengzhao87@icloud.com.
We cannot guarantee that an order can be changed or canceled once processing has begun.
Orders that have already shipped cannot normally be canceled and may instead be subject to our Refund Policy.
Contact Us
If you have questions about shipping or your order, please contact:
ThinkBrewer
9740 Campo Rd
Spring Valley, CA 91977
United States
Email: mengzhao87@icloud.com